Overview
Thank you for shopping with Naadveda. Every Naadveda instrument is handcrafted and carefully quality-checked before it is packed and dispatched. This Shipping Policy explains how we process, ship, and deliver orders placed through https://naadveda.com/.
1. Order Processing
Orders are processed after successful payment confirmation.
As our products are handcrafted and individually checked before shipping, preparation time may vary depending on the product, availability, size, and order quantity.
Customers will receive an order confirmation after placing an order. Once the order has been dispatched, tracking information will be shared through email, WhatsApp, SMS, or another available communication method.
Orders are generally not processed or dispatched on Sundays and public holidays.
2. Shipping Within India
We deliver orders across serviceable locations in India through reliable courier and logistics partners.
Delivery timelines depend on:
- The delivery location
- Courier availability
- Product size and weight
- Weather or transportation conditions
- Local restrictions and public holidays
An estimated delivery timeline may be provided during checkout or after order confirmation. Delivery dates are estimates and should not be treated as guaranteed dates.
3. International Shipping
Naadveda ships selected products internationally to serviceable countries and locations.
International customers may be required to provide additional information or documents for shipping, customs clearance, identity verification, or import purposes.
International delivery timelines vary depending on the destination country, customs processing, local courier services, and applicable import procedures.
Customers are responsible for ensuring that the ordered product can legally be imported into their country.
4. Shipping Charges
Shipping charges, where applicable, are calculated based on factors including:
- Delivery destination
- Product dimensions and weight
- Packaging requirements
- Courier or freight charges
- International shipping and handling requirements
Applicable shipping charges will be communicated during checkout, through the product page, or before the order is confirmed.
For certain oversized, heavy, fragile, customised, or international orders, additional shipping charges may apply. The customer will be informed before dispatch if any additional payment is required.
5. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, clearance charges, brokerage fees, and other destination-country charges are not included in the product price or shipping charge unless specifically stated.
These charges, where applicable, must be paid by the customer directly to the relevant customs authority, courier company, or logistics provider.
Naadveda does not control customs charges and cannot predict the amount that may be imposed by the destination country.
A delay caused by customs clearance will not be considered a delay caused by Naadveda.
6. Packaging and Handling
Our instruments are delicate, handcrafted products and require careful packaging.
Each product is inspected and securely packed before dispatch. Packaging materials and methods may vary according to the instrument’s dimensions, weight, design, and fragility.
Customers should handle the package carefully when receiving and opening it.
7. Order Tracking
Tracking details will be shared once the shipment has been handed over to the courier or logistics provider.
Tracking information may take some time to become active after dispatch.
Customers are responsible for monitoring the tracking status and remaining available to receive the shipment.
8. Delivery Attempts
The courier partner may contact the customer by phone, SMS, email, or WhatsApp to complete delivery.
Customers must provide:
- A complete delivery address
- A valid postal code
- An active telephone number
- Any landmark or delivery instructions necessary to locate the address
If delivery fails because the address or contact details provided by the customer are incorrect or incomplete, additional re-delivery or return shipping charges may apply.
If a shipment is returned to Naadveda because the customer was unavailable, refused delivery, or failed to respond to the courier, the customer may be required to pay the shipping charges for resending the order.
9. Delayed Shipments
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Courier or logistics disruptions
- Customs clearance
- Weather conditions
- Natural disasters
- Strikes or public disturbances
- Government restrictions
- Remote delivery locations
- Festivals and public holidays
- Incorrect customer information
- Force majeure events
Naadveda will make reasonable efforts to assist customers in tracking delayed shipments. However, we cannot guarantee delivery within a particular timeframe once an order has been handed over to the courier or logistics provider.
10. Damaged Packages
Customers should inspect the external condition of the package before accepting delivery.
If the package appears opened, crushed, torn, wet, tampered with, or severely damaged, the customer should:
- Take clear photographs and a continuous unpacking video.
- Record the condition of the shipping label and outer packaging.
- Record the product while opening the package.
- Contact Naadveda immediately after delivery.
Damage claims must include clear evidence showing the sealed package, shipping label, unpacking process, protective packaging, and damaged product.
Claims submitted without sufficient photographs or an unpacking video may be difficult to verify and may not be accepted.
Customers should not discard the original packaging until the matter has been reviewed and resolved.
11. Incorrect or Missing Products
If a customer receives an incorrect product or discovers that an item is missing, the customer must contact Naadveda promptly and provide:
- The order number
- Photographs of all products received
- Photographs of the outer and inner packaging
- A continuous unpacking video
- A description of the issue
After reviewing the evidence, Naadveda will determine the appropriate resolution.
12. Changes to the Shipping Address
Requests to change a shipping address must be submitted before the order is dispatched.
Once an order has been dispatched, the shipping address may not be changed. Any address modification accepted by the courier may result in additional charges or delivery delays.
Naadveda is not responsible for orders delivered to an incorrect address entered by the customer.
13. Order Cancellation Before Dispatch
Cancellation requests must be submitted before the order has been packed or dispatched.
Cancellation may not be possible for:
- Customised products
- Made-to-order products
- Personalised products
- Products already packed or dispatched
- Products specially procured or manufactured for the customer
Any approved refund will be processed according to Naadveda’s applicable Cancellation, Refund, and Return Policy.
14. Risk of Loss
Responsibility for the shipment transfers according to applicable law and the terms of the courier or logistics arrangement.
Customers must report lost, missing, or incorrectly marked delivered shipments promptly so that Naadveda can raise an investigation with the courier partner.
Courier investigations may take several working days, and any replacement or refund decision will be made after the courier investigation and supporting information have been reviewed.
15. Contact Us
For shipping-related questions or assistance, contact:
Naadveda
New Delhi, India
Email: naadveda@meditatones.com
Phone: +91 88826 12424
Website: https://naadveda.com/
When contacting us, please include your order number, registered contact details, and a clear description of the issue.